www.gcc.edu.hk	www.hiesd.org	www.hk5sa.com/apbest	www.emerald.com

24^th International Conference on ISO & TQM 24-ICIT

Theme: “ISO & TQ/AI for Health, Service & Education Excellence”

Date: 6-8 Feb 2025 (Thu.-Sat.)

Venue : Riverside Regal Hotel, Shatin, HKSAR, China ( www.hk5sa.com/icit )

Sponsored by: Top Emerald Portfolio of Academic Journals, UK (including the TQM Journal)

~ Listed on the Thomson Reuter citation index – Institute for Scientific Information ( ISI )

With Special Edition from the Journal of Service Management (Prof. Sam HO was the Chief Editor)
(Grade-B journal ranked by the HK Research Grants Council & Ranked Q1 with H-88 by SJR)

Also recommend to publish in some SSCI Journals (Prof. Sam HO was the Editor in some of these.)

Deadline for Abstract:  31 Dec 2024 (Papers will be double-blind peer-reviewed before Acceptance.)

Download this Leaflet in PDF Download 13 Pre-Conf. Published-Paper Citations

SUPPORTED BY

Business School, Uni. of Technology Sydney, Australia Centre for Mangt. Quality Research, RMIT, Australia Dept. of Marketing, Linnaeus U., Sweden Emerald Publishing, UK Enterprise Mangt. Research Centre, SYSU., China Foundation for TQM Promotion, Thailand Hang Seng Management College, HKSAR Inderscience Publishers, USA International 5-S Organisation International Academy for Quality Kania School of Management, U. of Scranton, USA Kenya Institute of Management, Kenya Leicester Business School, De Montfort Uni., UK National Chin Yi Uni. of Tech., Taiwan

Luton Business School, Uni. of Bedfordshire, UK National Quality Institute, Montreal, Canada Paisley Business School, Uni. of Paisley, UK Productivity Quality Research Centre, NUS, Singapore School of Business, HK Baptist Uni., HKSAR School of Management, Edith Cowan U., Australia Shanghai Academy for Quality Management, China SIRIM Training Services, SIRIM Berhad, Malaysia Universiti Teknologi MARA (UiTM), Malaysia Universiti Tenaga Nasional (UNITEN), Malaysia University of Buraimi, Oman Beijing Normal University, Zhuhai Campus, China Beijing Institute of Technology, Zhuhai Campus, China BNU/HKBU-UIC, Zhuhai, China

Co-chairs

International: Prof. Sam Ho, Founder -- ICIT, I5SO, APBEST Academy & Research Prof.-GCC

Mob: +852-9128-9204 WhatSapp: +852-6671-0470 samkmho@gmail.com

Host: Prof. H. S. Chui (President, Gratia Christian College, HK -- GCC)

Contents

1. History of the ICIT

2. Objectives of the 24-ICIT

3. Call for Papers

4. Keynote Speakers & Technical Committee Members

5. Proceedings and Publications

6. The Conference Venue

7. 24-ICIT <== Leaflet & Application Form Download (including Registration Fee)

8. Interesting Link

9. Content Pages (just click below) of Past Proceedings (All CD-ROMs come with Papers in pdf format and mostly with supporting Powerpoints):-

-- 3-ICIT Proceedings (in Hard-cover with 104 papers and 653-pages @US$70)

-- 4-ICIT Proceedings (in Hard-cover with 130 papers and 865-pages @US$80)

-- 5-ICIT Proceedings (in CD-ROM @US$40)

-- 6-ICIT Proceedings (in CD-ROM @US$40)

-- 7-ICIT Proceedings (in CD-ROM @US$45)

-- 8-ICIT Proceedings (in CD-ROM @US$45)

-- 9-ICIT Proceedings (in CD-ROM @US$50)

-- 10-ICIT Proceedings (in CD-ROM @US$50)

-- 11-ICIT Proceedings (in CD-ROM @US$55)

-- 12-ICIT Proceedings (in CD-ROM @US$55)

-- 13-ICIT Proceedings (in CD-ROM @US$60)

-- 14-ICIT Proceedings (in CD-ROM @US$60)

-- 15-ICIT Proceedings (in CD-ROM @US$65)

-- 16-ICIT Proceedings (in CD-ROM @US$65)

-- 17-ICIT Proceedings (in CD-ROM @US$70)

-- 18-ICIT Proceedings (in CD-ROM @US$70)

-- 19-ICIT Proceedings (in CD-ROM @US$75)

-- 20-ICIT Proceedings (in CD-ROM @US$75)

-- 21-ICIT Proceedings (in CD-ROM @US$80)

-- 22-ICIT Proceedings (in CD-ROM @US$80)

-- 23-ICIT Proceedings (in CD-ROM @US$85) <== Papers (not PPTs) are available FREE at: 11. below.

==> All can be ordered from the Editor by sending a request to: samkmho@gmail.com

Web-page updated on: 10 Dec 2024

1. History of the ICIT (Founder Chair – Prof. Sam HO)

ICIT	Year	Host (Every year since 1996, except 2009 – cancelled at Egypt due to Gaza War in the middle East)	Theme	Papers	Dele- gates	Coun- tries
1	96	Leicester Business School, De Montfort Uni., UK	Inaugural	45	80	10
2	97	Luton Business School, Luton University, UK	Business Excellence	75	100	12
3	98	School of Business, HK Baptist University, HK	ISO 9000 & TQM	104	160	18
4	99	School of Business, HK Baptist University, HK	TQM & Innovation	130	180	20
5	00	Productivity Quality Research Centre, NUS, Singapore	Action 2000: Imperatives for Change	119	160	26
6	01	Paisley Business School, Uni. Of Paisley, Scotland	Integrated Management	95	150	21
7	02	Centre for Mangt. Quality Research, RMIT, Australia	Change Management	160	250	29
8	03	National Quality Institute, Montreal, Canada	Business Excellence	84	150	24
9	04	Foundation for TQM Promotion in Thailand	TQM Best Practices	80	280	20
10	05	Shanghai Academy for Quality Management, China	TQM & 6-sigma for Competitiveness	150	300	26
11	06	APBEST Academy & HSSC, HK	TQM & Corporate Governance	85	150	25
12	07	APBEST Academy & Nat. Chin-Yi U. of Tech., Taiwan	Going for Gold	68	120	18
13	08	APBEST Academy & SIRIM, MPC & UiTM, Malaysia	Innovation for Competitiveness	77	220	25
14	10	APBEST Academy & University of Scranton, USA	Lean Management	55	100	20
15	11	APBEST Academy, UNITEN, SIRIM, MPC & UiTM	Sustainable Development via Innovation	98	160	21
16	12	APBEST Academy, HKBC & Linnaeus U., Sweden	ISO, TQM, Medical Tourism & Safety	44	60	15
17	13	APBEST Academy & U. Technology Sydney (UTS)	Innovation for Sustainability & OD	37	45	13
18	14	APBEST Academy & UiTM-Sarawak, Malaysia	Enhancing Growth through TQM	57	150	17
19	15	APBEST Academy & Kenya Institute of Management	TQM for African Development	34	100	14
20	16	APBEST Academy & U. of Buraimi, Oman	ISO & TQM for Lean Production	32	90	15
21	17	APBEST Academy & School of Int. Business, BNU-ZH	ISO & TQM for OBOR’s Sustain. Dev.	37	100	11
22	18	APBEST Academy & Honors College, BIT-ZH	Cultural Harmonization via ISO-TQM	34	100	8
23	19	APBEST Academy & BNU/HKBU-UIC, ZH	ISO & TQM: Teaching Quality - OBOR	35	80	10

The 6-ICIT, held in April 2001 at the Paisley Business School in Scotland, focused on the theme of "Integrated Management". Attended by 150 delegates, 95 high quality papers were delivered by delegates from 21 countries.		The 7-ICIT, held in April 2002 at the RMIT, Melbourne, Australia focused on the theme of "Change Management". Attended by 250 delegates, 160 high quality papers were delivered by delegates from 29 countries.
The 8-ICIT, held in April 2003 at the Delta Hotel, Montreal, was the first ICIT held in North America. It focused on the theme of "Business Excellence”. Attended by 150 delegates, 84 high quality papers were delivered by delegates from 24 countries.		The 9-ICIT, held in April 2004 at the Siam City Hotel, Bangkok, had been well supported by the Thailand Foundation for TQM. It focused on "Best Practices”. Attended by 280 delegates, 80 high quality papers were delivered by delegates from 20 countries.
The 10-ICIT, held in Mar 2005 at the Galaxy Hotel, Shanghai, had been well supported by the Shanghai Academy for Quality Management. It focused on "TQM & 6-Sigma for Competitiveness” Attended by 300 delegates, 150 high quality papers were delivered by delegates from 26 countries.		The 11-ICIT held in April 2005 at the Hang Seng School of Commerce, HK, had been well supported by the APBEST Academy. It focused on "Corporate Governance”. Attended by 150 delegates, 85 high quality papers were delivered by delegates from 25 countries.
The 12-ICIT was held in April 2006 at the National Chin-Yi U. of Tech, Taiwan. It focused on "Going for Gold”. Attended by 120 delegates, 68 high quality papers were delivered by delegates from 18 countries.		The 13-ICIT held in April 2008 at the Sheraton Hotel, PJ, Malaysia, was hosted by SIRIM & MPC. It focused on "Innovation for Competitiveness”. Attended by 220 delegates, 77 high quality papers were delivered by delegates from 25 countries.
The 14-ICIT was held in April 2010 at the Scranton University, USA. It focused on "Lean Management”. Attended by 80 delegates, 55 high quality papers were delivered by delegates from 20 countries.		The 15-ICIT was held in July 2011 at the University Tenaga National, Malaysia. It focused on "Sustainable Development via Innovation”. Attended by 160 delegates, 98 high quality papers were delivered by delegates from 21 countries.
The 16-ICIT was held in July 2012 at the Linnaeus University, Vaxjo, Sweden. It focused on "ISO, TQM, Medical Tourism & Safety”. Attended by 60 delegates, 44 high quality papers were delivered by delegates from 15 countries.		The 17-ICIT was held in July 2013 at the University Tech., Sydney, Australia. It focused on "Innovation for Sustainability & O.D.”. Attended by 50 delegates, 37 high quality papers were delivered by delegates from 13 countries.
The 18-ICIT was held in Apr 2014 at the UiTM-Sarawak, Malaysia. It focused on "Enhancing Growth & Productivity through the Best Practices in QM”. Attended by 150 delegates, 57 high quality papers were delivered by delegates from 17 countries.		The 19-ICIT was held in Apr 2014 at the Kenya Institute of Management. It focused on "TQM for National Development – the African way”. Attended by 100 delegates, 34 high quality papers were delivered by delegates from 14 countries.
The 20-ICIT was held in Sep 2016 at the U. of Buraimi, Oman. It focused on "TQM for Lean Production & Sustainable Organisational Development”. Attended by 90 delegates, 32 high quality papers were delivered by delegates from 15 countries.		The 21-ICIT was held in Apr 2017 at the Beijing Normal U., Zhuhai Campus, China. It focused on " ISO & TQM for OBOR’s Sustainable Development”. Attended by 100 delegates, 37 high quality papers were delivered by delegates from 11 countries.
The 22-ICIT was held in Apr 2018 at the Beijing Institute of Technology, Zhuhai Campus, China. It focused on " Cultural Harmonization via ISO-TQM”. Attended by 100 delegates, 34 high quality papers were delivered by delegates from 8 countries.		The 23-ICIT was held in Apr 2019 at the BNU/HKBU-UIC, Zhuhai, CHINA . It focused on " “ISO & TQM ~ Teaching Quality & e-Learning in OBOR Countries”. Attended by 100 delegates, 35 high quality papers were delivered by delegates from 10 countries.

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2. OBJECTIVES

Specifically, the 24-ICIT will focus on how best practices in ISO portfolio of standards and TQM will affect quality trends in the new economy. TQM provides an overall concept that fosters continuous improvement in an organisation. The first objective of the conference is thus:

To provide a forum for the identification of contemporary development in the theories and practices of TQ/AI Education, Service & Health Excellence and for the sharing of experience of the One-Belt-One-Road (OBOR) countries.

The number of ISO certified companies has seen a phenomenal rise. The importance of the ISO series of standards, and its close relationship with TQM give rise to the second objective:

To establish the impact of ISO Standards implementation on TQM towards enhancing Growth and Productivity in particular on TQ/AI Education, Service & Health Excellence.

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3. CALL FOR PAPERS

With an exciting theme and clearly defined objectives for the upcoming 24-ICIT, we would like to invite papers for the following Sub-themes:

1. ISO & TQM for TQ/AI Service Management 2. ISO & TQM for TQ/AI Education 3. ISO 9001 / 14001 / 27001 / 45001 / 50001, etc. 4. 5-S, 6-σ, Lean, SDG, BPR, ESG & other Tools

5. TQ School-based Management 6. TQ Practices in Education & Services 7. TQ Practices for Social & Christian Services 8. TQ Practices in Health & Public

Kindly note these important dates for the submission of papers:-

31 Dec 2024 (Final date for submission of abstract, biography and Conference Paper Submission Form)

A 500 word extended abstract (without author’s name), a 100-word biographical note (appended to the end of the the abstract), and the Conference Paper Submission Form in the same Microsoft Word file must be sent via email to the Conference Chair. All conference abstracts will be reviewed by the Editor to ensure their academic rigour, professional contribution and relevance to the conference sub-themes.

7 Jan 2025 - Feedback on Abstract -- Authors will be informed if their abstracts have been accepted to proceed.

15 Jan 2025 (Latest date for submission of full conference paper)

The MS Word conference paper, written in 6-8 pages according to the format provided, should be received via email to: samkmho@gmail.com All conference papers will be double-blind peer reviewed by the International Technical Committee before final acceptance.

31 Dec 2024 – Final Date for Registration by Authors & Early Bird cut-off date

24-ICIT Conference Paper Submission Form

A 500-word Structured Abstract (with Title & under 5 Headers of: Aim, Methodology, Findings, Originality, Value) and a 100-word biographical note (appended to the end of the abstract) should be sent via email to Prof. Sam HO. Please also append your other details to the same Microsoft Word file as required below:- Title of Paper : ____________________________________________________________________________ ________________________________________________________ Preferred Sub-theme No. : ________ Name(s) of Presenter(s): _____________________________________________________________________ Organisation: _____________________________________ Job Title: ________________________________ Address: __________________________________________________________________________________ Mob/WS: ___________________________________ Email: ______________________________________ Note : Once accepted, the paper has to be presented in person and the same fees are payable as for participant. Please send by email before 31 Dec 2024 (the sooner the better) to:- Prof. Sam HO, Co-Chair, 24-ICIT, Ex-Research Fellow, Cambridge U.; Visiting Prof.: Oxford U., NUS, HKU, CUHK, PKU, THU, SYSU Email : samkmho@gmail.com Mob: +852-9128-9204 WS: +852-6671-0470

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4. Keynote Speakers (* = Distinguished Keynote Speakers; # = Co-chairs)

Australia	1. Prof. John Hamilton (Head of Management & Governance, James Cook U, Cairns) *
China	Prof. Wu Nganquan (Ex-Director, Centre for Management Research, SYSU)
China-HKSAR	Prof. H.S. Chui (President, Gratia Christian College) # Prof. Sam Ho (Founder Chair, APBEST Academy, ICIT & I5SO; Dist. Prof.-SYSU.; Speaker-Oxford U.) # Dr. Billy Chui (Hospital Chief Executive, Evangel Hospital) * Ir. C. S. Ho, (Chairman, HKQAA; GM, BEAM Society; Barrister-at-Law, High Court, HKSAR) * Prof. Andrew Leung, SBS, FRSA (Ex-Director HKSARG Social Welfare Department) * Chairman S. W. Yuen (Founder Chair, GCC Board of Governors) * Prof. Karen Cheung – delegate (President, UNESCO-HK & HK Inst. for Sustainable Development HiESD) Dr. Olivia Ho (FHKCFP, Hospital Authority & Ex-Sr.House-Officer, Birmingham Children Hospital) Prof. Simon Lam (Asso. Dean & Director, Integrative Health Centre, Tung Wah College) Prof. Shirley Yeung (Prof. of Practice & Head of Business – GCC; AVP – UNESCO HK Association)
Finland	2. Prof. Taina Savolainen (Professor, University of Joensuu, Finnish Quality Award Chief Examiner) *
NZ	3. Dr. Michaela Balzarova (Asso. Prof. of Management, University of Canterbury)
Singapore	Prof. Pui-Mun Lee (Ex-Dean, Singapore University of Social Sciences) *
Slovkia	4. Prof. Kristina Zgodavova (Prof. Tech. U. of Kosice & Chief Editor, Quality, Innovation & Prosperity)
Spain	5. Dr. Palmira Lopez-Fresno (VP, Spanish Quality Association & Spanish Quality Award Chief Examiner) * 6. Dr. Fernando Fernandez Gonzalez (Nero-surgeon & Ex-Head, Hospital Central de Asturias)
Sweden	Prof. Mosad Zineldin (Prof., Faculty of Health & Life Science. Linnaeus University) *
UAE	Prof. Leslie Chan (Prof. & Chair of Accounting, American University of Ras Al Khaimah)
UK	7. Prof. Ray Loveridge (Professor Emeritus, Said Business School, Oxford University) * Prof. Ashraf Jawaid (Ex-PVC, Coventry University & COO – Law University)
USA	8. Prof. Douglas Hensler (Deming Prof., Colorado U.; Dean Emeritus, U. of Wisconsin-GB) *

Photos of the principal Overseas KNS:-

1	2	3	4	5	6	7	8

5. PROCEEDINGS AND PUBLICATIONS

The summary of each paper presented at the 24-ICIT will be printed in a bound Conference Proceedings called “ISO & TQ/AI for Health, Service & Education Excellence”, a link will be provided to each participant to download the full papers and PPTs. The full papers will also be published at the Conference Website to facilitate Internet search and cross-referencing. Style sheets for submission to the proceedings will be sent to you after your paper has been accepted. In addition, accepted papers will be considered for publication in the journals listed below. A Best Paper Award will be allocated to each sub-theme. These papers will be automatically considered for a special edition, after aligning with the Journal of Service Management requirement.

Chief Editor	Journal	Chief Editor	Journal
Prof. Sam Ho (Ex-Chief Editor)	· Journal of Service Management	Prof. Axel Kaehne	· Journal of Health Organization & Management
Prof. Maria Vincenza	· TQM Journal	Prof. Kristina Zgodavova	· Quality, Innovation & Prosperity Journal
Prof. Chris Brown	· Quality Education for All Journal	Prof. Mosad Zineldin	· IJ of Work Organisation and Emotion · IJ of Strategic Business Alliances

Note: Some of the above journals are listed on the Thomson Reuter citation index (ISI).

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6. Conference Activities Pre-Conference Reception: 5/2/2025 (Wed.) 6-8pm – at the Conference Hotel Café Conference Dinner: 6/2/2025 (Thu.) 7-10pm – at the Conference Hotel Function Room HKSAR Night-Tour: 7/2/2025 (Fri.) 7-10pm – Free to join for Overseas Delegates		Extending the ICIT fun ....
Sub-theme Best Paper Awarded	The Chairman's Welcome Speech	Conference Dinner at its best

7. Conference Venue & Accommodation

The Conference delegates are free to book accommodation with any hotel they choose.

Regal Riverside Hotel, Shatin, Hong Kong (4-star with outdoor swimming pool) 34 Tai Chung Kiu Road, Shatin, Hong Kong Tel: +852-2132-1316 Fax：+852-2637-3976 http://www.regalriverside.com Special Rate for ICIT delegates (Form to download):- Standard Room: US$ 90/100 (1-2 Beds + Breakfast) Please contact: rrh.salescomme@RegalHotel.com Ms. Jackquline Heung, Sr. Sales Mgr.

8. Tourist Information: Please visit www.discoverhongkong.com

Interesting Sight-seeing

.

9. Visa Requirement/Application:

For most countries, visa is not required for stay to up to 90 days. However, to obtain details on visa requirement/application, please visit the HKSAR Immigration Dept. website and start from there:

https://www.immd.gov.hk/eng/services/visas/visit-transit/visit-visa-entry-permit.html

Wish you are here !

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11. 23-ICIT PROCEEDINGS <== Papers can be downloaded here FREE

The 2^nd column (in BLUE Colour) is for Downloadable Papers

RED Paper Titles are those winning the Best Sub-theme Paper Award, voted by the conference delegates.

No.		Title & Authors	Page
ST-1:		ISO & TQM for OBOR’s TQ Teaching
	1.1DK	Professor, your job is in Danger! Douglas Hensler	6
	1.2DK	Building the ‘Internet-of-Everything’ John Hamilton	10
	1.3K	TQ Teaching & e-Learning Case Study: Summer Self-Learning Field Study Programme in OBOR Samuel K. M. Ho	11
	1.4	Impact of Technology on Teaching and Learning in an Online Programme – Vacation English Enrichment Programme (VEEP) John Ulrich & Viola Y. Y. Wong	15
	1.5	The Study of Southeast Asian Languages in China: Provincial Location and the University Teaching Goals Weichin Wong & Wang Xun	8
	1.6	Use JupyterHub to enhance the teaching and learning efficiency of programming related courses Pengfei Zhao & Junwei Xia	7
ST-2:		ISO & TQM for OBOR’s e-Learning
	2.1DK	e-Learning and e-Assessment for EFQM Palmira López-Fresno	11
	2.2K	System Design for Liberal Arts Universities in China: The Student-Centered Approach Kelly Chan	6
	2.3K	The Role of e-Learning for the Future Health Care: A Reflexion Fernando Gonzalez & Palmira López-Fresno	9
	2.4	Influence of Flipped Classroom Model on Korean Language Learners' Achievement - Focused on Beginner Level Arum Kim	6
	2.5	Student Engagement in Online Learning -- Towards the development of a conceptual framework for program evaluation Viola Y. Y. Wong & Ryan Windsor	15
	2.6	The Power of Cuteness: Emergency Literacy in Cyberspace Rochelle H. Y. Yang	9
ST-3:		ISO Series / 5-S / 6-σ / QFD, etc.
	3.1K	The US Automotive Industry and Major Developments of QFD Catherine Y. P. Chan, Glen H. Mazur & Kim Stansfield	8
	3.2K	Revisit Quality Trade Finance Leslie S. L. Chan	8
	3.3K	UNSDGs and Future Quality Management - Social Policy for Developing Sustainable Development Mindset  Shirley Yeung	14
	3.4	Applying PTCA model and Four-building Blocks as Measurement Framework in Assessing the Creativity of Liberal Arts Students in China Iceman H. Y. Leung, Tat Keung Tam & Wing Lam Chan	3
	3.5	TQM in Construction through 5-S Practice: A Malaysian Case Study Kahi Thye Leong	12
	3.6	Kaizen Practices and Performance improvement in Zambian Manufacturing Companies Chanda Sichinsambwe & Peter Lubosi Simasiku	16
ST-4:		Knowledge Management & HRM in the OBOR Nations
	4.1K	文化凝聚力量 Nganquen Wu	6
	4.2K	BLACKBOARD支持下的高校教学质量保障体系建设 Zee Liu	2
	4.3	Can sharing QA knowledge transform China HEIs into learning organizations? Bing Chan & Donna Chan	7
	4.4	Pathway to Management Consulting Sustainability Rohit Ramanujam, John Hamilton & Susan Ciccotosto	17
	4.5	The paradoxical impact of national culture on quality and innovation: implications for changing thinking gears along the process model Hongyi Sun	5
	4.6	A Study of Motivation for Playing Computer Games at Tertiary Education Level in China Yuan Yuan & Kun Fu	9
ST-5:		TQ e-Learning Practices in Education & Healthcare
	5.1DK	Quality Management of Outcome-based Education - the Hong Kong Story Lilian Vrijmoed-Kwan	7
	5.2K	A Capstone Project of Education for Sustainable Development Gryphon Sou	10
	5.3	Forging an Educational Formula between Confucius and John Dewey: Liang Shuming’s Synthesis of Confucian Education and Deweyan Pragmatism James Y. X. Yang	8
	5.4	TQ Rehabilitation Development in Private Sector in PRC Anthony N. M. Chan	8
	5.5	Review and Direction for Early Childhood Healthcare Teaching in the HKSAR Larry Lai	2
ST-6:		TQ e-Learning Practices in Industries
	6.1K	一带一路资本市场新模式 Yongming Chan	2
	6.2K	Environmental Mitigation Reference Framework of Convention & Exhibition Centres Barry L. M. Mak	2
	6.3	Producer Acting Like Service Provider: a new OEM hybrid Manufacturing-Service TQM Approach Youssef Elhaoussine	9
	6.4	From HSE to Sustainability: CSR Disclosure by Oil Companies Anthony A. D. Liu	9
	6.5	Sleep Deprivation and Use of Electronic Devices: an exploratory study Johnston Wong, Cindy Lin, Kenny Lan & Jay Zhang	4
	6.6	Critical success factors of ISO/IEC 17025 implementation within Arabic Countries Research Centers and Laboratories (ACRCL): A literature review and some key findings Anwar Salih Ali Al-mijrab, Maged Elmabruk Elgharib & Mohamed A. Al-Griw	11

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