2.0 TQM Gurus' Ideas
Dr. Edward W. Deming
(managment philodsophy and systems)
Dr. Joseph M. Juran
(quality trilogy)
Dr. Philip Crosby
(zero defects and cost of quality)
Dr. Kaoru Ishikawa
(simple tools, QCC, company-wide quality)
Dr. Shigeo Shingo
(Fool-proofing)
Dr. Yoshio Kondo
(four steps for making creative and quality work
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